Frequently Asked Questions

Simply put, the term Diplomate refers to a veterinarian who has earned board certification in a particular veterinary specialty. Only veterinarians who have successfully completed post-graduate requirements of a particular specialty college can be considered Diplomates. Veterinarians wishing to become board certified must complete an internship and then a 2-3 year residency program, meet specific training and caseload requirements, conduct original research and then have it published. This process is supervised by current Diplomates, ensuring consistency in training and adherence to high standards. Once the residency has been completed, the resident must sit for and pass a rigorous examination. Only then does the veterinarian earn the title of Diplomate.
Phone:  360-694-3007

Please do not hesitate to call 360-694-3007 during normal business hours if your pet is ill or injured – no appointment is necessary for your pet to be seen in our emergency service.  When possible, please call ahead to the hospital to let us know you are on your way.  Patients that present to Emergency Service will be seen on a first come, first served basis and patients in life threatening situations will always take precedence when medically necessary.  Our doctors and medical staff are experienced in treating complicated medical cases and have access to all patient records, regardless of the day or hour.

Critical Care
While an appointment is not necessary to admit a patient to our ICU, our Criticalists (Critical Care Specialist), are available to see scheduled appointments Friday and Saturday. This service may be beneficial to patients with complex disease process, varied and unusual symptoms or traumatic injuries. Our Criticalists also work in the emergency room managing cases involving critically ill and traumatically injured pets. To schedule an appointment, please call the hospital main line at 360-694-3007.

Internal Medicine
Our staff Internist (Internal Medicine Specialist), works closely with a team of experienced, compassionate veterinary staff to provide your pet with the highest quality medical care. Appointments are available Monday through Thursday and must be made in advance. At your initial consultation, we will discuss your pet’s current condition and make recommendations regarding diagnostics and treatment individualized to meet your pet’s needs and specific situation.

Our goal is always to see all appointments on time, but we appreciate your patience in the event an emergency requires immediate attention. We also may ask anyone arriving more than 20 minutes late for an appointment to reschedule but will do our best to do so within the same day if possible.

We offer these tips to ensure that your experience with our internal medicine department is unparalleled:

  • Arrive 10-15 minutes before your scheduled appointment time to fill out paperwork and discuss any concerns with a member of the internal medicine team
  • Request prescription refills 2-3 days in advance
  • After hours drop-offs and pick-ups may be arranged for specific cases, but a member of the internal medicine staff will not be available for consultation and hospitalization charges will be incurred depending on patient need.
  • Read discharge instructions carefully – these are very detailed and can provide quick and easy answers to most questions
  • Identify one primary family member to communicate and make decisions regarding your pet

An important note for all specialist appointments: phone consultations for clients are not offered because an active doctor/patient relationship (including a physical exam) must exist in order for recommendations regarding diagnostics and treatments to be made. Additionally, after hours drop-offs are not available for new patients or patients with new problems – these cases should be seen through the emergency service if a situation should arise after hours.

Surgical Consultations with our surgeons are available by appointment Monday through Saturday during normal business hours. Not all patients presented for surgical evaluation require surgery. When indicated, our surgeons may provide a plan for medical management of specific conditions. Our surgeons also provide radiograph (x-ray) evaluation services through your family veterinarian at their request. The surgery team manages surgical emergencies on some weekends, nights and holidays based on an on-call schedule. Our emergency room doctor will determine if the surgical team needs to be contacted based upon your wishes and the need of your pet. Please call our referral coordinator at the hospital main line 360-694-3007 to schedule a surgical consultation for your pet.

Please plan on arriving 10 minutes early for your first visit to complete paperwork with our receptionist. This can also be completed prior to arrival if you wish to print it out by clicking on the link for New Patient Form for Clients (link is external). Our referral coordinator will contact your family veterinarian after scheduling your pet’s consultation to request your pet’s medical history, lab work and x-rays. Our veterinary specialists familiarize themselves with the information they receive from your family veterinarian prior to your consultation. Some hospitals are able to send us x-ray images electronically, others are not. Our referral coordinator will work with you and your family veterinarian to ensure that your pets x-rays are available to us. You many need to pick up your pet’s x-rays at your family veterinarian prior to your scheduled consultation time. If so, we will let you know. Working with our referral coordinator will help ensure a successful consultation for your pet.

The doctor will recommend and discuss treatment options with you. Our goal is to create a plan that works well for you and your family, and provides the best possible outcome for your pet. The doctor will assist you in your decision-making, ensuring all of your questions are answered thoroughly. A detailed treatment plan of each option will be provided so that you are fully informed of related costs and have the knowledge you need to make the right decision for your pet.

Our goal is to keep you completely informed about your pet’s condition and progress. We will also communicate with your family veterinarian regarding findings, recommendations and treatment of your pet’s condition.

Payment for your initial consultation along with any tests, procedures or medications is due after you have discussed and agreed upon on a written treatment plan with the doctor. For extended hospital stays, treatment plans will be updated daily and additional payment will be requested at that time. Payment options include cash, Visa, MasterCard, Discover, American Express and CareCredit.

The ASPCA toxic plant list contains names and photos of plants that have been reported as having negative effects on animals. We are providing the ASPCA link to assist you in identifying poisonous plants that your pet may have been exposed to. Please understand that this service is not intended as a method of providing a definitive diagnosis for your pet. The ASPCA site also includes a 24-hour emergency poison hotline telephone number. Be aware that the ASPCA does charge a phone consultation fee, however the information you gain from the consultation is valuable and may be used in the treatment of your pet. The Animal Poison Control Center may refer you to your local animal emergency hospital to seek treatment for your pet. If you think your pet may have been exposed to or ingested toxic materials, please call CRVS at 360-694-3007.

Washington State University College of Veterinary Medicine offers support through a Pet Loss Hotline. They are veterinary students who are dedicated volunteers trained in grief education and they are there to help you deal with the loss of your pet. They are available to listen, answer questions about how to talk to a child, and answer questions about euthanasia decisions.
Pet Loss Hotline Toll Free: 866-266-8635
Monday-Thursday 7:00-9:00pm
Saturday 1:00-3:00pm