Frequently Asked Questions
Please do not hesitate to call 360-694-3007 during normal business hours if your pet is ill or injured – no appointment is necessary for your pet to be seen in our emergency service. When possible, please call ahead to the hospital to let us know you are on your way. Patients that present to Emergency Service will be seen on a first come, first served basis and patients in life threatening situations will always take precedence when medically necessary. Our doctors and medical staff are experienced in treating complicated medical cases and have access to all patient records, regardless of the day or hour.
While an appointment is not necessary to admit a patient to our ICU, our Criticalists (Critical Care Specialist), are available to see scheduled appointments Friday and Saturday. This service may be beneficial to patients with complex disease process, varied and unusual symptoms or traumatic injuries. Our Criticalists also work in the emergency room managing cases involving critically ill and traumatically injured pets. To schedule an appointment, please call the hospital main line at 360-694-3007.
Our staff Internist (Internal Medicine Specialist), works closely with a team of experienced, compassionate veterinary staff to provide your pet with the highest quality medical care. Appointments are available Monday through Thursday and must be made in advance. At your initial consultation, we will discuss your pet’s current condition and make recommendations regarding diagnostics and treatment individualized to meet your pet’s needs and specific situation.
Our goal is always to see all appointments on time, but we appreciate your patience in the event an emergency requires immediate attention. We also may ask anyone arriving more than 20 minutes late for an appointment to reschedule but will do our best to do so within the same day if possible.
We offer these tips to ensure that your experience with our internal medicine department is unparalleled:
- Arrive 10-15 minutes before your scheduled appointment time to fill out paperwork and discuss any concerns with a member of the internal medicine team
- Request prescription refills 2-3 days in advance
- After hours drop-offs and pick-ups may be arranged for specific cases, but a member of the internal medicine staff will not be available for consultation and hospitalization charges will be incurred depending on patient need.
- Read discharge instructions carefully – these are very detailed and can provide quick and easy answers to most questions
- Identify one primary family member to communicate and make decisions regarding your pet
An important note for all specialist appointments: phone consultations for clients are not offered because an active doctor/patient relationship (including a physical exam) must exist in order for recommendations regarding diagnostics and treatments to be made. Additionally, after hours drop-offs are not available for new patients or patients with new problems – these cases should be seen through the emergency service if a situation should arise after hours.
Surgical Consultations with our surgeons are available by appointment Monday through Saturday during normal business hours. Not all patients presented for surgical evaluation require surgery. When indicated, our surgeons may provide a plan for medical management of specific conditions. Our surgeons also provide radiograph (x-ray) evaluation services through your family veterinarian at their request. The surgery team manages surgical emergencies on some weekends, nights and holidays based on an on-call schedule. Our emergency room doctor will determine if the surgical team needs to be contacted based upon your wishes and the need of your pet. Please call our referral coordinator at the hospital main line 360-694-3007 to schedule a surgical consultation for your pet.
Pet Loss Hotline Toll Free: 866-266-8635