Emergency Express Check-In
Due to the nationwide shortage of trained veterinary staff our hospital is only able to accept patients who need immediate and life-saving care. You must check-in through our web portal prior to coming to our hospital. Our staff will evaluate each case and reach out with further instructions.
For scheduled specialty appointments, please follow the instructions in the parking lot to proceed with curbside check-in.
Frequently Asked Questions:
What happens if I come to the hospital without checking in first?
If you have not checked in online ahead of time, you can check in on arrival. We will have signs in the parking lot with instructions on how to check in. Depending on the condition of your pet, we will either have a technician triage them to see if they need to be seen right away or if they are stable we may ask you to return home to wait until it is your pet’s turn to be seen.
What happens if I opt out of receiving text messages?
A staff member will call you to communicate instead of sending text messages.
Can I make one reservation for multiple pets?
No. If more than one pets needs to be seen, please fill out the check-in form separately for each pet.
What if I decide I no longer want/need to have my pet seen?
Reply “9” to cancel your check-in spot or call the hospital and let us know so we can remove your pet from our waiting queue.
I live an hour away, will I have enough time to arrive at the hospital once you have contacted me to be seen?
Yes! Once we send you a text to head into the hospital please text us your ETA so the team can prepare for your arrival. Don’t forget to text ARRIVED once you’re in the parking lot. Please be aware that changes may arise because critical patients do take priority.